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Once a client has brought me into their organization I look for opportunities to improve by keeping an eye out for what I call the “Three C’s.” These are the universal challenges that bog down companies and cause them to cease being fully-functional. It may seem like the elusive obvious, but most company issues are more emotional than we generally are willing to admit and the emotional distress is caused by uncertainty.
We can reduce that uncertainty by taking a look at how the company leadership fosters confidence, competence, and communication. In every organization I have partnered with regardless of whether a non-profit or for-profit, these are keys to improving overall company performance.
Confidence.
Confidence means everybody in the organization has some sense that they know what is going to happen next, and that is driven largely by having good policies, procedures and processes in the organization.
Competence.
Competence has to do with how much energy the company puts into training its people through education in the needs and wants of the organization and making sure that they have all the tools that they need and the skills to use them.
Communication.
Our final “C” requires the speaking and writing skills to deliver information within the organization so it can operate with confidence and competency. The company should be able to clearly articulate its policies and procedures. It should be able to clearly articulate the expectations of the company leadership. It should directly and indirectly train the staff with the right attitude so they’re confident. Part of their competency is a positive attitude and exercising emotional control so the workplace stays productive.